Data Deletion

• Your account: name, email address and company details.
• Data imported from the platforms you connect — for example ad performance from Google Ads, Meta, TikTok and LinkedIn; analytics from Google Analytics and Google Search Console; orders, products and customers from Shopify or İkas.
• The access tokens those platforms issued when you connected them.

Sign in to IQsion, open Settings → Data Connectors and choose Disconnect on the platform. IQsion deletes the access token it stored for that platform and the data it imported from it. Nothing more is imported from that platform unless you connect it again.

You can also remove IQsion from the platform itself. This stops any further access at once:

• Facebook / Meta: Facebook → Settings & privacy → Settings → Business integrations (or Apps and websites) → select IQsion → Remove.
• Google (Google Ads, Analytics, Search Console, BigQuery): myaccount.google.com/permissions → IQsion → Remove access.
• Shopify or İkas: uninstall the IQsion app from your store admin.

When you remove IQsion from Facebook and ask for your data to be deleted, Facebook sends us the request and shows you a confirmation code. You can follow it on this page, and we complete it within 30 days.

On other platforms, removing access does not by itself delete what was already imported (Shopify is different, see below). To delete that too, disconnect the platform in IQsion as above, or send us a request as below.

When you uninstall IQsion from your Shopify admin, its access to the store ends at once. 48 hours later Shopify asks us to delete the store's data, and we delete the orders, products, customers and other data imported from that store.

If one of your customers asks you to delete their data, Shopify passes the request to us and we delete that customer's data. If they ask what you hold about them, Shopify passes that request on too, and we send you what IQsion holds about them within 30 days so you can answer.

Email contact@iqsion.com from the email address of your IQsion account, with the subject Data deletion request. If you connected Facebook, you may include your Facebook name so we can match the request.

We confirm the request within 3 business days and delete your account, your connections and all data imported for it within 30 days. We keep only what the law requires us to keep, such as invoices, and tell you what that is.

See our Privacy Policy or write to contact@iqsion.com.