Delivery, Cancellation and Refund Policy

IQsion is software provided online; nothing is shipped. When your payment is confirmed, the plan you bought is activated on your IQsion account immediately and a confirmation is sent to your email address. There is no delivery or shipping fee.

If your plan is not active within 24 hours of a confirmed payment, write to contact@iqsion.com: we will activate it within 24 hours of your message, or refund the payment in full if we cannot.

• Plans are sold monthly or yearly. A yearly plan is charged once for twelve months and costs less than twelve monthly payments.
• Prices are shown in Turkish lira, excluding VAT; 20% VAT is added at checkout, and the total including VAT is shown before you pay.
• A subscription renews automatically at the end of each billing period with the payment method on file, at the price in effect for that period.

You can cancel your subscription at any time, without any penalty, from your account settings in IQsion or by writing to contact@iqsion.com. The cancellation takes effect at the end of the billing period you are in: you keep using your plan until then, and you are not charged again. On a yearly plan, cancelling stops the next renewal; the months already paid for remain available until the year ends.

When a paid period ends without renewal, your account moves to the Free plan.

A billing period that has started, monthly or yearly, is not refunded, in whole or in part, including for days or features not used. We refund in these cases:

• Duplicate or incorrect charge: if you were charged more than once for the same order, or charged a wrong amount, the excess is refunded.
• Service not provided: if your plan could not be activated after a confirmed payment (Section 1), the full amount is refunded.

Your rights under mandatory consumer protection law are not affected by this policy.

Under Article 15(1)(ğ) and (h) of the Turkish Regulation on Distance Contracts, the right of withdrawal does not apply to services performed instantly in an electronic environment, or to services whose performance started with the consumer's approval before the withdrawal period ended. IQsion is activated immediately at your request, so the right of withdrawal does not apply; you confirm this when you place your order.

Send an email with the subject "Refund request" from the email address registered to your IQsion account to contact@iqsion.com, with the date and amount of the payment, and your invoice if you have it. If the request is accepted, the refund is started to the card used for the payment within 14 days. How long it takes to appear on your card statement depends on your bank.

If a renewal payment cannot be collected, we let you know by email and try again at reasonable intervals. If it still cannot be collected, the subscription ends and the account moves to the Free plan. Your data is kept as described in the Privacy Policy.

See also the Distance Sales Agreement and the Pre-Contract Information.